Shipping Policy

Effective date: 3 October 2026

1. Where we ship

Lula Dream currently ships only to eligible addresses in the continental United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, US territories, military addresses, freight forwarders or addresses outside the United States.

The checkout is the final availability check. If an address is not offered at checkout, we cannot ship there. We may decline or cancel an order if the delivery address is ineligible, incomplete, appears undeliverable or creates a fraud, compliance or fulfilment concern.

2. Processing and transit

Orders are normally prepared by our US fulfilment partner within 1 to 5 business days after payment authorization and order acceptance. After dispatch, standard domestic transit is typically 2 to 4 business days. Business days exclude weekends and US federal holidays.

These are estimates, not guaranteed delivery dates. Carrier events, weather, peak periods, address issues, inventory review, payment review and circumstances outside our reasonable control can extend them. We will not make a shipment-time promise unless we have a reasonable basis for it. If we cannot ship within a stated or legally applicable time, we will provide the required delay and cancellation options.

3. Shipping charge and free shipping

Standard US shipping is displayed at checkout before payment. A free-standard-shipping promotion may apply to qualifying merchandise subtotals of $50 or more, where the promotion is displayed at checkout. The promotion is limited to eligible US deliveries, may be changed or withdrawn prospectively, cannot be exchanged for cash and does not apply to expedited or unavailable services.

4. Tracking and delivery

You will receive an order confirmation after purchase and a shipping confirmation with tracking when the carrier accepts the package. Tracking can take time to update after label creation.

Provide a complete and deliverable address. You are responsible for checking spelling, apartment or unit details and contact information before submitting an order. Contact us immediately if a correction is needed. We will try to assist before fulfilment, but cannot guarantee a change after an order enters preparation or shipment.

If tracking says delivered but you cannot locate the package, check the delivery location, household, building staff and carrier notice first, then contact lula@luladream.com within 7 calendar days. We may investigate with the carrier and request reasonable evidence before deciding on a remedy.

5. Returned, refused and undeliverable packages

Packages returned because of an inaccurate address, customer refusal, failure to collect, unsupported address, or other customer-caused delivery issue may be subject to reshipment cost. If a package returns to us in saleable condition, we may offer reshipment after payment of the new delivery charge, or a refund of the merchandise price less original and return shipping charges where permitted by law.

6. Contact

For order support, email lula@luladream.com with your order number and the email used at checkout. Do not send payment-card details by email.